Questions and Answers
We receive several questions from customers both current and potential. We try our best to answer each as specifically and personally as possible. It is our unwritten policy that is we do not have an answer immediately, we will find it for you, or refer you to an organization that does. It is not always about the business. It is often about being a source of good in the community we serve. I have two recent examples.
We recently visited a client who was over-burdened with several cubic yards of dry wood-chip mulch. The cost to remove it all was well outside of her budget. She had contacted other junk removal companies who told her they could not do the job. We, at Paradog Junk Hauling & Removal look for ways to say yes.
Our normal fee for this type of removal is $140. Per cubic yard. At aprx. 6 cubic yards of material, this was well outside this clients means to pay. Our solution was mixed. We charged her $200 to remove 3 cubic yards of material. The mulch was delivered to a property in the west valley where a new organic orchid is going in and they had a need for mulch, which was in high demand with limited supply. The farm owner then agreed to remove the reminder at no cost to the client and a win for all. Best of all is we could provide an environmentally responsible service where nothing went to the landfill and all parties felt like they won.
A gentlemen called us just today about a single refrigerator pick up. He stated the refrigerator looks great but needed repair and did not want it to go to a landfill or recycler. We took the time to listen to his concerns and provide recommendations. As I do not repair broken appliances advised he contact used appliance repair companies, many of which advertise on Craigslist. When he explained he was not so computer savvy, we looked up and provided some names and contacts for him. He hung up thanking us for our time and assistance. This is how we Paradog.
Below are some of the more basic questions we receive, and we encourage anyone looking for junk hauling, clean out, property preservation, or liquidation services to ask:
What should the customer know about your pricing (e.g., discounts, fees)?
First, our prices are fixed and clearly posted on our web site. Any addition cost (which happens occasionally) are confirmed before any work begins. We are honored to serve and happily give discounts to those that do so in our military, veteran, and first responder communities. We strive to work within our customer's budgets and around their schedules.
What education and/or training do you have that relates to your work?
Paradog Junk Hauling & Disposal is part of Paradog Professional Serves LLC. As the owner, I come from a 25-year Marine Corps career where I recently retired at the rank of First Sergeant (E-8). My high standards focus on quality, and a customer driven perspective show on every job. I hold a B.S. Degree in Management, from Grand Canyon University, and have certifications in both Quality and Project Management. I am currently completing my Masters in Organizational Development, which I will use to better scale, and grow Paradog.
How did you get started doing this type of work?
My wife said I needed to get an outside job. This line of work allows me to combine my love of physical outdoor work, with my background in Project and Quality management, to provide a service that routinely exceeds expectations.
What types of customers have you worked with?
We offer full junk hauling, disposal, removal, cleanout, and liquidations services to both our commercial and residential customers.
Describe a recent project you are fond of. How long did it take?
My loader and I recently cleared a residential back yard of 4880 lbs of construction debris. Due to access constraints, we had to do it all by hand through a small alley gate. The entire job, from arrival to emptying the trailer at the landfill took only 4-hours. We are especially proud of completing a 12000 square foot full office liquidation, moving 40000 lbs of material in only 13-days.
What advice would you give a customer looking to hire a provider in your area of work?
Beware the low ball. We work hard to be fair and reasonable in our pricing, taking all, including labor and disposal fees into consideration. If you receive a quote that seems too low to be true, then the haulers may not be disposing of your items in a responsibly, or in an ethical fashion. For example, I was asked to quote the removal of about 5-tons of tires off a commercial property. I gave my quote which was rejected because the customer said he had a quote for less than $200. I know it cost $140 a ton to dispose of tires at the designated landfill. I am not sure where those tires went, but I am sure it was not there...Be careful, and ask about responsible, ethical disposal practices. Our ethos is "remove, recycle, repurpose" and we will live (or die) by those words.
What questions should customers think through before talking to professionals about their project?
For junk hauling and disposal there should be a full disclosure of pricing prior to the work beginning.
Customers should ask about the company’s disposal practices.